Customs Department Affirms Efficiency and Professionalism in Clearance Process Amid Recent Scrutiny

In light of recent media reports, the Customs Department wishes to clarify the procedures and efficiency that relates to the clearance of imported goods into the Island. 

Emphasising its commitment to professionalism and fairness, the Department wishes to underscore that 99 percent of all goods imported into Bermuda are released without incident, and with the helpful reliability and professionalism the public should expect.

Collector of Customs Lucinda Pearman stated: “Our team endeavours at all times to be proficient and polite while ensuring the clearance of imported goods is conducted efficiently. 

“The rare instances of delay are predominantly due tolate declarations and the submission of incomplete or false documentation by the relevant importers or their agents.  Importers of prohibited and counterfeit goods may expect their goods to be seized by Customs.”

The Department operates strictly within the confines of the law, and treats every entity and individual with respect and without fear or favour. 

“We pride ourselves on our integrity and impartiality in all Customs clearance procedures,” added Mrs Pearman. “We invite anyone experiencing undue delays in the Customs clearance process to contact us at”

Minister of National Security Michael Weeks also commented: “The Department of Customs is a critical player in maintaining the security and economic stability of our Island. 

“We must recognise that most interactions with the Department are completed without complaint. This reality reflects our customs clearance processes’ high standards and effectiveness.”

The Government encourages individuals and businesses to review Customs web content on the Government Portal for comprehensive information and guidance on customs clearance procedures. 

Additionally, the Customs Departments’ homepage offers a wealth of resources to ensure declaration documentation is correctly prepared, aiming to mitigate potential delays.

“We are focused on continuous improvement and open dialogue with the community to promote informed compliance with Customs laws and to ensure that Bermuda’s Customs operations serve the needs of all stakeholders effectively,” concluded Minister Weeks.

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