The Government of Bermuda recently experienced delays with its Microsoft Outlook account and an outage to gov.bm. This has impacted the Travel Authorisation (TA) process, causing some travellers to have experienced a delay in receiving their TAs.
At the same time, the volume of TA requests has increased with the start of the cruise ship season.
The call centre is working to manage the increased calls and emails. There is a backlog of TAs to be processed, and the priority of work now is to address those flights for tomorrow (Sunday) and Monday.
Per the requirements set out in Bermuda legislation, all travellers to Bermuda need an approved Travel Authorisation to enter Bermuda.
A Government spokesman said: “The TA Team are working around the clock to meet the welcomed demand of increased travel to Bermuda and mitigate the effects of the unexpected system outage earlier this week. They are making very good progress, and we ask Travellers to please be patient as our team clears the backlog.”