We write on behalf of Central Dispatch Ltd to provide clarity surrounding the formation of our company and the current state of Bermuda’s transportation industry.
Central Dispatch Ltd was established through a united effort between the former BTOA Executive and the three original legally recognized dispatching companies: BTA Dispatching, Co-op, and Bermuda Island Taxi. After extensive discussions and with industry-wide consensus, it was agreed that a centralized dispatching solution was essential to preserving and modernizing the taxi industry in Bermuda.
As a result, Central Dispatch Ltd was created to unify services, raise standards, and meet increasing customer demand using advanced technology. A recommendation from the most recent and past Transportation Green papers. We have met and are in full compliance with all Government, TCD and Public Service vehicle Licensing Board suggestions and regulations.
We are proud to be the only dispatching company in Bermuda with an automated voice-attendant system capable of answering unlimited simultaneous calls, eliminating the need for customers to wait on hold. In addition, we maintain live dispatcher support until midnight to handle the consistently high volume of daily inquiries. Our operations run 24/7, ensuring that we are always available to serve the public.
Central Dispatch offers multiple booking channels, including:
- Phone
- Mobile App
- Web Booker
- Website
- A new innovative platform launching soon
Our dispatch system is technologically advanced, integrating Artificial Intelligence to enhance efficiency and customer experience.
We also offer a diverse range of services:
- Corporate and Executive transportation with account billing
- Student transportation
- Airport transfers
- Chauffeur services
- Delivery and trucking services
We operate a varied fleet of taxis, limousines, minibuses, and trucks. Payments can be made by cash, credit card, account, and Google Pay/Apple Pay, providing flexibility for every customer.
We take pride in being the ultimate transportation and service solution for Bermuda.
However, it is important to highlight one of the key challenges facing our industry: the rise of unauthorized and illegal dispatching. For years, various entities have operated outside the legal framework—using apps, WhatsApp, Telegram groups, emails, and other informal methods to assign jobs. This undermines the integrity of the industry, pulls legally signed-up drivers away from their dispatch companies, and violates the Motor Car Act.
The Act clearly states that drivers must be dispatched by a licensed dispatching company and must use the required radio and GPS systems. Noncompliance is subject to a $1,400 daily fine, yet enforcement remains lacking. These illegal operations allow drivers to cherry-pick jobs, ignoring others, making it extremely difficult to offer fair and reliable service to customers in real time.
The result is a fragmented industry, where more platforms continue to pull from the same limited pool of drivers, compounding inefficiencies and delays.
We are also concerned about recent misinformation and defamatory remarks circulating about Central Dispatch Ltd. These claims are unfounded and harmful to the progress being made. As a reminder, the Bermuda Taxi Owners Association (BTOA) is, by its constitution, a non-profit organization formed to protect and represent the interests of taxi operators. We continue to support that vision however we are alarmed, disturbed and perturbed the that new executive has joined the list of illegal dispatching which is testament to Cannibalism
The true issue lies in the lack of effective regulation from the relevant authorities. Without proper enforcement of existing laws and clear policy direction, the disorganization will persist—ultimately harming the public and the very drivers we aim to support.
It is also disheartening to observe how political interests may be influencing the current environment, enabling continued fragmentation for the benefit of a few at the expense of many.
We have been calling, begging, and pleading for this fragmentation to be investigated for at least sixteen years with all relevant Boards, Ministers, Government Officials, and the office of The Ombudsman to no avail. Everyone’s turned a blind eye.
We trust this statement helps clarify the position and mission of Central Dispatch Ltd and reinforces our commitment to building a strong, legal, and technologically empowered transportation industry for Bermuda.
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